Work History

Business Intelligence Systems Analyst - Creating reports and setting up schedulers to distribute them. Cleaning up data while creating PowerBi dashboards for users.

• Strategic Sourcing & Procurement: Expert in hosting complex RFP/RFQ events for multi-modal logistics (TL, LTL, Air, Dray, Intermodal) and indirect spend, including MRO, GHG reporting, and auditing services; proven track record of managing high-volume bid environments to achieve $4M+ in savings.
• Data Governance & Technical Integrity: Lead the end-to-end vendor lifecycle, from rigorous onboarding and validation to continuous data cleansing. Optimized EDI and API connectivity to establish standardized data protocols, eliminating billing discrepancies and ensuring high-integrity datasets for financial reporting and network analysis.
• Automation & Migration: API Integration / Usage, Workflow Automation & Integration. Microsoft Power Automate, Custom Hooks. Custom LLM Solutions (Microsoft and Google AI Studio). Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.

Providing Tier 1 technical support, troubleshooting, triaging tickets, patching remote stations, assisting users with information technology requests, maintaining Active Directory, deploying/repairing VPN access points, advising users on cybersecurity concerns, assisting with migrations/adoptions of new resources, provisioning of web access requests, completing EDI-related tasks and enrolling/unlocking users on MFA systems like Microsoft Authenticator/DUO.

Part of Orange Lanyard Leadership. Reporting & Analytics Analyst using O365, scheduling and data-entry. Outage resolution. Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed.

Over-the-phone troubleshooting and repair schedule. Collaborated with team members to improve service response times. Assisted in troubleshooting and diagnosing product-related problems. Documented technical processes to enhance team training materials.

Several websites and online projects using CMS-based systems and custom solutions that utilize HTML, CSS, PHP, and MySQL. Tuning the SEO metadata on projects while monitoring on Google Analytics.

Translation and development of web-based apps for Android and iOS. Provided technical support for hardware and software issues, ensuring minimal downtime for users. Assisted in the installation and configuration of operating systems and applications. Maintained accurate records of support requests and resolutions in ticketing system. Conducted routine maintenance on PCs, prolonging equipment lifespan and performance quality. Implemented best practices for data backup and recovery processes, protecting critical information.